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Shipping policy

This policy regulates the international delivery conditions and transportation responsibilities between VHQ (VHQ/Seller) and our Partner (Buyer).

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    1. Governing Principles

    All terms of delivery, risk transfer, and transportation cost allocation in VHQ's rice export contracts are governed and interpreted according to the Incoterms Rules (latest version) of the International Chamber of Commerce (ICC).

    Specific Incoterms terms for each transaction will be clearly stated in the signed Sales Contract end.

    2. Process and Delivery Time

    A. Preparation Time

    • The time for preparing, milling, processing and packaging VHQ's exported rice is usually [X] to [Y] days (depending on the quantity and type of rice) from the date VHQ receives the deposit payment under the Contract.
    • The specific schedule will be notified immediately after the Contract comes into effect.

    B. Ship Schedule and Shipping

    • For FOB: The Buyer must inform VHQ of the detailed shipping schedule (ship name, destination port, estimated arrival time) at least 07 days before the delivery date.
    • For CIF/CFR: VHQ will arrange the shipping vessel and inform the Buyer of the schedule, container number, and specific ship information.
    • Note: The sea transport time is estimated and subject to may be affected by force majeure factors (weather, port congestion, maritime incidents). VHQ will promptly notify if there are any changes.

    3. Shipping Documents

    VHQ commits to provide a full set of shipping documents as required by the Contract and international regulations, including:

    • Bill of Lading
    • Commercial Invoice
    • Packing List
    • Certificate of Origin
    • Phytosanitary Certificate
    • Certificate of Quality and Quantity

    4. Cargo Insurance

    • Unless the transaction is on CIF terms (VHQ purchases minimum insurance), the Buyer is responsible for purchasing insurance for the shipment goods to protect against the risk of loss or damage during transportation.
    • VHQ recommends purchasing comprehensive insurance (All Risks) to maximize the protection of the Partner's interests.

    Contact Information: For any questions about shipping terms, Partners please contact VHQ's Export Sales Department for detailed advice before signing the Contract.

    Terms & Conditions

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    Please read these Terms and Conditions carefully before using the website www.vhqrice.com (hereinafter referred to as "Website"). Accessing and using the Website means that you accept and agree to comply with these Terms and Conditions.
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    This Privacy Policy describes how VHQ collects, uses, discloses, and protects your personal and business information when you access and use the website www.vhqrice.com.
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    This policy stipulates the methods, conditions, and payment procedures for export rice purchase orders between the Partner (Buyer) and VHQ Rice (VHQ/Seller).
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    Return policy

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    This policy stipulates the conditions and procedures for handling complaints related to the quality and quantity of goods supplied by VHQ, in order to ensure fairness and maintain a sustainable partnership.
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    VHQ Rice’s products are highly valued for their premium quality, distinctive flavor, and compliance with international safety standards, contributing to affirming the position of Vietnamese rice in the global market.