Privacy Policy

1. Information We Collect

We collect your information primarily through the "Register for consultation" and "Contact" forms on the website. The types of information that may be collected include:

• Personally identifiable information Person: Contact name, title.
• Contact information: Email address, phone number.
• Business information: Company/Partner name, interested export market, interested rice type, and detailed order requirements (quantity, frequency, packaging specifications).
• Website usage data: IP address, browser type, access time, viewed pages, for analysis purposes and improve user experience.

2. Purpose of Using Information

VHQ uses the collected information for the following purposes:

• Consulting and Support: Use contact information to respond to consulting requests, provide product information (rice), quote prices, and support export-related issues.
• Management Partnership: Build and manage B2B cooperative relationships, handle transactions and contracts related to rice import and export.
• Service Improvement: Analyze usage data to improve the quality of VHQ's website, services, and products.
• Marketing (If consented): Send information about new products, rice market news, and company events (You may opt out at any time).

3. Information Security

VHQ is committed to protecting the confidentiality of your personal and business information. We apply appropriate technical and administrative security measures to protect information from unauthorized access, use, disclosure, alteration or destruction. unauthorized destruction.

• Information is stored on secure servers and protected by firewalls, encryption, and access controls.
• Only employees responsible for performing their jobs (e.g., sales, export) are allowed access to personal information and business.

4. Sharing and Disclosure of Information

VHQ commits not to sell, rent, or exchange your personal/business information to any third party for commercial purposes.

Information can only be disclosed in the following cases:

• With your consent position.
• As required by law: When there is a valid request from a competent state agency or to comply with legal process.
• Service providers: Share necessary information with logistics partners, shipping, or other provide other services of VHQ (such as website hosting service providers) to support business operations, provided that these parties also commit to keeping information confidential.

5. Your Rights

You have the right to request:

• Access to personal information that VHQ is holding.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information (to the extent permitted by law).

To exercise these rights, please contact VHQ using the information in section 6.

6. Contact Information

If you have any questions about this Privacy Policy, please contact us via:

VHQ IMPORT - EXPORT COMPANY LIMITED

• Address: 14th Floor, HM Town Building, 412 Nguyen Thi Minh Khai, Ban Co Ward, Ho Chi Minh City
• Email: victoria@vhqrice.com
• Phone: (+84) 906 566 888